TOWMECH PRIVACY POLICY
Effective Date: [Insert Date]
Last Updated: [Insert Date]
Company: Texas Computer Hub (“TowMech”, “we”, “us”, “our”)
Product: TowMech Mobile Application & Services (“Platform”)
TowMech respects your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use TowMech.
By using TowMech, you agree to the collection and use of your information as described in this Privacy Policy.
1. Information We Collect
We may collect the following information from Customers and Service Providers:
1.1 Personal Information
- Full name
- Phone number
- Email address
- Account role (Customer / Provider / Admin)
- Profile information submitted during registration
1.2 Provider Verification Documents
If you register as a Service Provider, we may collect:
- Identity documents (ID/Passport)
- Driver’s license (if required)
- Vehicle proof documents
- Workshop proof documents
- Any additional documents required for verification
Important: Provider documents are stored securely using Firebase.
1.3 Location Data
TowMech may collect location data including:
- Your approximate or real-time GPS location
- Job pickup and destination coordinates
- Location updates while the app is running (depending on permissions)
We use location data to:
- Match customers with nearby providers
- Track job progress
- Improve service accuracy and safety
1.4 Job & Transaction Data
We may collect:
- Device model and OS version
- App version
- IP address
- Crash logs and performance data
- Device identifiers (where applicable)
1.6 Communication & Support
We may store:
- Messages sent within the app (where applicable)
- Support tickets and communication history
- Reports, disputes, and complaint logs
2. How We Use Your Information
TowMech uses collected data to:
- Create and manage your account
- Verify provider identities and documents
- Provide job matching and service delivery
- Process payments, booking fees, and refunds
- Send OTPs, alerts, and important notifications
- Detect fraud, abuse, and suspicious behavior
- Enforce TowMech Terms & Conditions
- Improve platform performance and user experience
- Provide customer support and resolve disputes
- Comply with legal obligations
3. Legal Basis for Processing (South Africa)
TowMech processes personal information in line with applicable South African privacy principles, including POPIA (Protection of Personal Information Act), where applicable.
We process your data based on:
- Your consent (where required)
- Contractual necessity (to deliver the service)
- Legal obligations
- Legitimate interests (fraud prevention, platform security, service improvement)
4. Sharing of Information
TowMech may share information only when necessary.
4.1 Between Customers and Providers
We may use trusted third-party services such as:
- Firebase (document storage and app services)
- Payment providers and verification services
- Hosting and cloud infrastructure providers
4.3 Legal Disclosure & Safety
TowMech may disclose user information if:
- Required by law
- Requested by law enforcement through proper legal procedure
- Necessary to protect TowMech, users, or public safety
- Required for fraud investigations or platform security
TowMech will not disclose a user’s identity based on informal requests.
Disclosure will only happen when the correct legal process is followed.
5. Data Storage & Security
TowMech takes security seriously and uses reasonable safeguards to protect user information.
We apply measures such as:
- Secure access controls
- Restricted admin access
- Encrypted transmission where applicable
- Firebase secure storage practices for documents
However, no system is 100% secure, and you use the Platform at your own risk.
6. Data Retention
TowMech may retain your information for as long as necessary to:
- Provide services
- Maintain records for compliance and fraud prevention
- Resolve disputes and enforce Terms
- Meet legal and regulatory obligations
TowMech may retain certain data even after account deletion where legally permitted.
7. Your Responsibilities
You are responsible for:
- Keeping your login details private
- Avoiding sharing OTPs with anyone
- Using TowMech safely and responsibly
- Providing accurate registration details
TowMech is not responsible for losses caused by user negligence or unauthorized account access.
8. Your Rights
Depending on applicable law, you may have rights to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of certain data (subject to legal limits)
- Withdraw consent (where processing depends on consent)
TowMech may refuse requests that:
- Break legal requirements
- Compromise security
- Affect other users’ rights
- Prevent fraud investigations or dispute handling
To make a request, email: support@towmech.com
9. Cookies & Web Dashboard
If you have questions about this Privacy Policy, contact:
support@towmech.com
TowMech (Texas Computer Hub)
South Africa